Privacy Policy

Other policies: Terms of use | Cookie Policy

Coffee Spout is owned and operated by Simmarcom Limited.

Definitions

In this document, we use the following terms:

Site” and “sites” refers to these websites: www.coffeespout,co.uk, www.coffeespout.com and www.coffeespout.uk. These sites are owned and operated by Simmarcom Limited.

“We”, “us” and “our” refers to the owners and operators of the sites.

“You” and “your” refers to you, being individual, consumer or company visitor to and users of the sites.

“Policy” and “agreement” refers to this document (this “Privacy Policy”).

General

We take your privacy seriously. This policy sets out what data we collect, how we store it, and what we do with it. At all times, we strive to be fair, open, honest, and careful with your data.

Information we collect

We may collect and store personally identifiable information that you provide to us when visiting and interacting with the sites including, but not limited to, registering with our sites, submitting web forms, engaging in surveys, expressing views, opinions and ratings, submitting content, browsing and clicking, or otherwise using the sites. We also collect and store such data when you communicate with us by phone, email and in writing. Personally identifiable information may include your name, location, contact details, and other information supplied by you.

Personally identifiable data will only be collected voluntarily, and you may use our sites anonymously.

We may collect and store non-personally identifiable, common Internet information that is available as a result of you visiting and interacting with the sites including, but not limited to, communications data such as IP Address, your device type and its operating system and its browser type, internet services information and similar, or information about when you perform actions such as logging into the site, or browsing. We may also gather statistical and visitor information to help us make improvements to our services.

We may also collect and store other information you provide by email, telephone and other methods such as information you provide when seeking help and assistance from us.

Some of our marketing material may contain tracking information such as unique URL codes or markers (usually images) on web pages that helps us to understand what is of interest to you.

The sites may also use cookies that are used for managing your interaction with the sites. Our separate Cookie Policy describes our cookies.

In addition, from time to time, we may ask you for information to help us improve our sites, although you do not have to provide that information.

Storage of data.

Simmarcom’s sites are hosted externally by hosting providers who provide suitable hosting services. Simmarcom uses external services to process form data, enquiries and registration data. This data may be held in the UK, elsewhere in the EU or in the US. Backups of data are held securely (usually encrypted), in the UK.

Confidentiality

Although we take reasonable steps to secure stored information, the Internet is a public network and the security or confidentiality of such data cannot be guaranteed. You use the Internet at your risk.

Other websites and services

If you click or follow any links presented on any of our sites that direct you to an external website, this privacy policy ceases to be effective immediately and no other websites are governed by this policy. We do not accept any responsibility or liability for your use of other websites. Be aware that other websites may have their own privacy policies, conditions of use and cookie methods, and you should check and confirm these before you interact with those sites.

Advertisements

We offer advertising space on our sites to third parties, and some of the adverts are delivered by a third party advertising company. No personally identifiable information is used to provide the advertising. To optimise or manage adverts for you, the third party advertisers may place or read a cookie in your browser. This cookie does not collect or communicate your personal data. By using the sites you are consenting to the use of these third party cookies for these purposes. See our Cookie Policy for details.
We are also working with third parties to collect user data for conversion tracking and serving ads targeted tailored to our visitors’ areas of interest. Services such as Twitter allow you to opt-out of this type of data gathering from your Twitter account settings.

What we do with the stored data and how we use it

We use the stored data to provide services to you, to tailor the information presented to you, to offer you a satisfactory user experience and to update you with relevant marketing and transactional information.

We will not disclose your personal information or data to any third party, unless you consent, or such a disclosure is mandated by the courts, law enforcement, or ordered in judicial proceedings, or to comply with a legal obligation. This may be necessary to avoid fraud or crime, to protect customers, or for criminal investigation.

In the event of the transfer or sale of the ownership of our company or its business, or an asset of Simmarcom Limited, your information will become the property of the new owner of the company, business or asset, in order to provide continued service to you. Subscribed customers will be given advanced warning of any such transfer of ownership, and you will have an option to decline that transfer of information.

We may analyse your use of the site to monitor overall system performance.

Marketing Preferences.

We may use the data we have collected to inform you of offers, changes or enhancements to the site or to announce new service or product offerings. Some of our communications to you will be marketing messages and some will be transactional messages.

We respect your inbox and your time, so we will endeavour only to send you relevant messages.

You may opt-out of receiving marketing messages, but you are not able to decline transactional service messages as these may be important for your continued use of the site. An example might be a notification of site maintenance.

To opt-out of marketing messages, please use the opt-out options presented with each communication.

Changes to this Policy

We reserve the right to change this agreement at our discretion, posting notification of change on this page. You agree to periodically review the agreement to be aware of changes and your continued access to the sites shall confirm your acceptance of all changes.

Your Acceptance of this Policy

By using our Coffee Spout sites, you are accepting this policy. If you don’t agree, please do not use our sites.

Updates

22nd November 2015